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Terms of Sale
•MOST items are sold BRAND NEW.
•We offer Refurbished Mobile phones.
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Payment Methods
Techpads.ecrater.com accept credit card, PayPal, T/T, Money order, Western Union, etc, as the payment methods.
1.PayPal.
•The most convenient payment method in the world.
2.Credit Card.
•Buyers can pay using their Visa or Mastercard.
3. Western union
•Please contact us at [email protected].
Note: Please email us the following information after you have paid using Western Union
1) The 10 digit control number.
2) Sender's name.
3) The exact amount you send.
4) Sender's address.
5) Your shipping address.
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Shipping & Handling
1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.
2. Our handling time is 1-4 business days after your payment has been processed, a tracking number will be provided to you after that. Shipping fees depend on the weight of your items. We charge very low shipping fees for our customers to save you money.
3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.
4. For Flat Rate Shipping, we ship your package by the HK Post service which takes about 7 to 25 business days to most countries in the world.
a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For other countries, it may take 15 to 25 business days.
5. For Standard Rate Shipping, we ship your package by Express Mail Service (EMS), which takes 6-10 business days to almost any country in the world. You can track on http://www.ems.com.cn/english-main.jsp. For our USA buyers, you can track on http://www.usps.com. Usually the tracking number will be trackable on these sites, 1 to 2 days after we have shipped the goods.
6. For Expedited Rate Shipping, we ship by DHL or UPS depending on your location.
7. For Free shipping, we ship by Hong Kong Post shipping.
8. We ship all of our goods directly from the factory, which is located in Shenzhen, South East China, and is adjacent to Hong Kong.
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Returns & Refund
•Refunds are only offered for defective products reported within 14 days upon receipt.
•Defective products must be returned within 14 days from the day you report the problem.
•Buyers should bare the returning shipping costs under any circumstances.
•We reserve the right not to refund P&P costs when the item has been posted.
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1-Year Manufacturer's Warranty:
This warranty is offered directly by the manufacturer. Should the item become defective within the manufacturer's warranty period (physical damages and damages caused by incorrect usage excluded), customers may send the unit back to TechPADS office. We will help forwarding the item to the manufacturer for repair or replacement, and will look after the progress. The customer will need to cover shipping fees both ways.
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